Viewing 7 posts - 1 through 7 (of 7 total)
  • Jingxinyue Zhang
    Participant
    October 2, 2022 at 8:14 am
    Post count: 3
    #10804 |

    First of all, I have done the setting step according to user guide. And When I click “run” button, I got a error message window floating on the visual window, whose content is: ERROR. Connection with the server couldn’t be established, please make sure that you are connected to the internent. I am sure I am conected to the internent.

    Jingxinyue Zhang
    Participant
    October 2, 2022 at 12:20 pm
    Post count: 3
    #10805 |

    More information. There are tow warning log,
    1) ExpertRemove function called.
    2) SphereTester OnTester returns 0.00000000000000

    Aayush
    Keymaster
    October 3, 2022 at 2:44 am
    Post count: 293
    #10812 |

    Hey there,

    Can you please email us details and screenshots? We will get it checked. This could be related to some settings on your PC which is blocking connections.

    Regards,
    Aayush

    Jingxinyue Zhang
    Participant
    October 3, 2022 at 5:07 am
    Post count: 3
    #10813 |

    Sure. Email to info@spheretester.com ?

    Aayush
    Keymaster
    October 3, 2022 at 5:31 am
    Post count: 293
    #10814 |

    Yes

    Jingxinyue Zhang
    Participant
    October 4, 2022 at 7:10 am
    Post count: 3
    #10815 |

    Hi,

    I didn’t get your replied email.

    My operation system is Windows 7 Ultimate, 64 bit, 6.1.7601 Service Pack 1

    How to solve it if don’t change OP system?

    Aayush
    Keymaster
    October 5, 2022 at 1:39 am
    Post count: 293
    #10816 |

    Hello,

    We replied you once. Please allow us 24-48 hours to respond.
    The team will get back to you and assist you.

    Thanks.

Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.