Viewing 12 posts - 1 through 12 (of 12 total)
  • 袁 日升
    Participant
    Post count: 1
    #7585 |

    already buy, BUT not received any licence key

    my buy email is 1042327330@qq.com

    please send the licence key

    thank you!

    Aayush
    Keymaster
    Post count: 236
    #7591 |

    Hi there,

    Thanks for contacting us.
    We can see you made a few attempts to purchase our tester.
    However, we can see all your payments either failed or are in pending state.
    Please check with PayPal and your account. We haven’t received any payment as of now.

    Thanks,
    Aayush

    袁 日升
    Participant
    Post count: 1
    #7595 |

    I have already paid. Where can I see my transaction records? Can I have a link?

    Aayush
    Keymaster
    Post count: 236
    #7600 |

    Hi,

    Your payment was pending for more than one day due to some security issues at the PayPal end.
    Please see screenshot attached.
    Its not complete, we will send you licence details shortly.

    https://ibb.co/ZNcHZs7

    Screen

    Thanks,
    Aayush

    Goldlustre Capital
    Participant
    Post count: 3
    #7610 |
    This reply has been marked as private.
    Aayush
    Keymaster
    Post count: 236
    #7611 |

    Hi there,

    We have emailed you again all details.

    Thanks,
    Aayush

    Goldlustre Capital
    Participant
    Post count: 3
    #7612 |

    already reveiced licence keyclick .but about the mtf function,when I click the button of “MTF”,can not find out the document includ '_ST'

    Aayush
    Keymaster
    Post count: 236
    #7617 |

    Hi there,

    We have replied to your email.

    Thanks,
    Aayush

    Goldlustre Capital
    Participant
    Post count: 3
    #7618 |

    When M1 chart is opened, I enter 5 as multiplier and then click the button “ok”,but I can not see any document include “_ST”.

    how to solve this problem?

    Aayush
    Keymaster
    Post count: 236
    #7619 |

    Hi there,

    We have replied to your email.

    Thanks,
    Aayush

    SHUO YIN
    Participant
    Post count: 1
    #7720 |

    already buy, BUT not received any licence key

    my buy email is 1173541935@qq.com

    please send the licence key

    thank you!

    Aayush
    Keymaster
    Post count: 236
    #7725 |

    Hello Shuo,

    Thanks for contacting us.
    We checked our records. You made 5 transactions.
    One of them failed and 4 are showing as pending to us.
    We have attached a screenshot of the record.
    There are such cases when a payment is in Pending state by PayPal to us and it gets confirmed in 24-48 hours.
    Once it is confirmed, we will release your licence.
    Don’t worry, your money is safe. It will either reach us or PayPal will refund it to your account.

    Please reach to us in a day or two and we will look into this further.

    Screenshot

    Thanks,
    Aayush

Viewing 12 posts - 1 through 12 (of 12 total)

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