Dear Orlando,

I just checked the support inbox, and I cannot find your email. No problem, may be your email did not reach us 🙂

Regarding your problem:
Can you please confirm you followed correct steps mentioned in this link – http://www.spheretester.com/configuring-the-strategy-tester/

If yes, then please share a screenshot of the journal tab in MT4 so that we can check the root cause.

Kind Regards,
Aayush