Home Support Licensing already buy, BUT not received any licence key Reply To: already buy, BUT not received any licence key

Aayush
Keymaster
Post count: 270
#7724 |

Hello Shuo,

Thanks for contacting us.
We checked our records. You made 5 transactions.
One of them failed and 4 are showing as pending to us.
We have attached a screenshot of the record.
There are such cases when a payment is in Pending state by PayPal to us and it gets confirmed in 24-48 hours.
Once it is confirmed, we will release your licence.
Don’t worry, your money is safe. It will either reach us or PayPal will refund it to your account.

Please reach to us in a day or two and we will look into this further.

Screenshot

Thanks,
Aayush