Viewing 12 posts - 16 through 27 (of 27 total)
  • Aayush
    Keymaster
    Post count: 274
    #3571 |

    Hey all,

    Due to the weekend, team was not able to work on it. They will look into it asap and deploy the fix.
    I appreciate your patience in this matter.

    Regards,
    Aayush

    Aayush
    Keymaster
    Post count: 274
    #3598 |

    Hey all,

    News should be fixed now. Please check and let me know if you are still facing issues.

    Thanks!

    Jose Luis Costas
    Participant
    Post count: 3
    #3602 |

    Hi!

    I still have the same problem. No news on the database

    Irmantas
    Participant
    Post count: 10
    #3603 |

    Hi,
    Same thing, no news, please ask your “team” to check it by themselves after their bogus “fix”. Cannot imagine how they are fixing something without checking …

    Aayush
    Keymaster
    Post count: 274
    #3604 |

    This time I checked myself and it was working. Can you please deleted that news file and try again?
    Are you able to see the window and its showing no data or the window itself is not appearing?

    Jose Luis Costas
    Participant
    Post count: 3
    #3621 |

    it works. Thank you!

    Mr. Vidal
    Participant
    Post count: 3
    #9948 |

    Hi, I just purchased the SphereTester and the news feature is not functioning. I’m getting the “No news found in database for this period, nothing to display” problem mentioned on this thread.

    I tried removing the “newsdata.dat” file as Federico Gyenees suggested in his August 20, 2016 post (#3114) but this does not correct the problem.

    How do I get this problem solved? Has this problem been fixed? How do I check if I have the most recent version of the tester?

    -Best

    Aayush
    Keymaster
    Post count: 274
    #9949 |

    Hey Vidal,

    Can you please emails us dates u selected for which there was no news data?
    I will get it checked.

    Thanks.

    Mr. Vidal
    Participant
    Post count: 3
    #9975 |

    Hi Aayush,

    I’ve selected a variety of dates from as far back as January 1, 2018 to the present. Just now for example I set a date range of December 31, 2020 to May 31, 2021. Regardless of the date range (or the instrument for that matter) I am not getting any news across the board.

    Best,
    Vidal

    Aayush
    Keymaster
    Post count: 274
    #9976 |

    Thanks, I will have someone look at it.

    Best,
    Aayush

    Mr. Vidal
    Participant
    Post count: 3
    #9978 |

    Aayush,

    Please update me on this issue, I’m still not seeing any news.

    Regards,

    Vidal

    Aayush
    Keymaster
    Post count: 274
    #9979 |

    Hey Vidal,

    I have passed your issue to the back end team.
    Regarding dates, we can see news for 2018, 2019 and for months of 2020.
    2021 database might not be up to date, but for the remaining years, it is working at our end.
    So, it could be some issue with your setup. I hope you tried deleting newsdata file?

    Also, if you can send an email with a few screenshots of journal tab to see some errors.

    Thanks,
    Aayush

Viewing 12 posts - 16 through 27 (of 27 total)

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