Forum Replies Created

Viewing 15 posts - 76 through 90 (of 296 total)
  • Aayush
    Keymaster
    July 27, 2020 at 3:12 am
    Post count: 296
    in reply to: Speed Slider #8341 |

    Hey Peter,

    Thanks for reaching out to us.
    Speed should be same in both MT4’s. Did you make sure DLL’s are enabled and things are setup properly.
    At times, speed also depends on history data and your MT4 (like how fast data is downloaded and fetched). Can you please try with different pairs and time slots? May be that helps.

    If there is anything, please reach out to us via email and we will assist you.

    Thanks,
    Aayush

    Aayush
    Keymaster
    June 19, 2020 at 3:29 am
    Post count: 296
    in reply to: I need a new Licencia, thank you! #8238 |

    Dear Boris,

    We have send an email with instructions.

    Thanks,
    Aayush

    Aayush
    Keymaster
    June 5, 2020 at 2:33 am
    Post count: 296
    in reply to: Download link is not avaliable #8171 |

    Hey Daniel,

    We have emailed you.

    Thanks,
    Aayush

    Aayush
    Keymaster
    May 25, 2020 at 3:12 am
    Post count: 296
    in reply to: Download link is not avaliable #8133 |

    Dear Leon,

    We have sent an email to you.

    Best,
    Aayush

    Aayush
    Keymaster
    May 24, 2020 at 3:34 am
    Post count: 296
    in reply to: Coupon code #8128 |

    Hey Rafael,

    Sure we will sort this for you. Can you please send an email to us using your official email id so that we can assist you in the right way?

    Best,
    Aayush

    Aayush
    Keymaster
    May 17, 2020 at 4:42 am
    Post count: 296
    in reply to: No logro que arranque el SphereTester en MT4 #8107 |

    Dear Jesus,

    We have replied your email, please check.

    Thanks,
    Aayush

    Aayush
    Keymaster
    May 11, 2020 at 3:43 am
    Post count: 296
    in reply to: Multi timeframe #8082 |

    Hi,

    We have sent an email to you, please check.

    Regarding refund, do not worry. We can initiate refund anytime within the refund period without any questions asked.

    Thanks,
    Aayush

    Aayush
    Keymaster
    May 5, 2020 at 2:54 am
    Post count: 296
    in reply to: Download link is not avaliable #8061 |

    Hi,

    Please send us an email from the official email address and we will assist you with the link.

    Thanks,
    Aayush

    Aayush
    Keymaster
    May 4, 2020 at 8:48 am
    Post count: 296
    in reply to: I need a new Licencia, thank you! #8009 |

    Hi Jic,

    Thanks for the purchase. We have sent an offer to your email address for the second licence.

    Best,
    Aayush

    Aayush
    Keymaster
    April 18, 2020 at 5:10 am
    Post count: 296
    in reply to: Activation on Virtual Machine #7936 |

    Hey there,

    Regarding pending orders, please share with us screenshots of the journal tab.
    It could be related to incorrect order size and all you are using on your MT4.

    Best,
    Aayush

    Aayush
    Keymaster
    April 9, 2020 at 3:34 am
    Post count: 296
    in reply to: Activation on Virtual Machine #7886 |

    Hey Robert,

    Thanks for contacting us.
    Our Expert needs licence activation which is done by a few files on the system.
    Therefore, running it on multiple machines and virtually is not possible.
    You need to have a proper installation and activation done on a system, plus make sure you do it on one machine only.

    Best,
    Aayush

    Aayush
    Keymaster
    March 29, 2020 at 3:36 am
    Post count: 296
    in reply to: NUEVA LICENCIA SPHERETESTER NUEVA LAPTOP #7832 |

    Hey Cristian,

    We have emailed you instructions.

    Thanks,
    Aayush

    Aayush
    Keymaster
    February 25, 2020 at 2:47 am
    Post count: 296
    in reply to: Coupon code #7742 |

    Hello QI WANG,

    Yes, we will share details for the same.
    Please email us from your official email id and we will help you out.

    Thanks,
    Aayush

    Aayush
    Keymaster
    February 15, 2020 at 1:49 pm
    Post count: 296
    in reply to: already buy, BUT not received any licence key #7725 |

    Hello Shuo,

    Thanks for contacting us.
    We checked our records. You made 5 transactions.
    One of them failed and 4 are showing as pending to us.
    We have attached a screenshot of the record.
    There are such cases when a payment is in Pending state by PayPal to us and it gets confirmed in 24-48 hours.
    Once it is confirmed, we will release your licence.
    Don’t worry, your money is safe. It will either reach us or PayPal will refund it to your account.

    Please reach to us in a day or two and we will look into this further.

    Screenshot

    Thanks,
    Aayush

    Aayush
    Keymaster
    February 15, 2020 at 1:49 pm
    Post count: 296
    in reply to: already buy, BUT not received any licence key #7724 |

    Hello Shuo,

    Thanks for contacting us.
    We checked our records. You made 5 transactions.
    One of them failed and 4 are showing as pending to us.
    We have attached a screenshot of the record.
    There are such cases when a payment is in Pending state by PayPal to us and it gets confirmed in 24-48 hours.
    Once it is confirmed, we will release your licence.
    Don’t worry, your money is safe. It will either reach us or PayPal will refund it to your account.

    Please reach to us in a day or two and we will look into this further.

    Screenshot

    Thanks,
    Aayush

Viewing 15 posts - 76 through 90 (of 296 total)